Kia ora we’re Webtools

Our vision is frictionless technology for happier, healthier humans. This means we strive for frictionless experiences for end-users, our customers, and our team (that could be you!).

We’re here to shake things up, think big, and deliver quality products that drive change. Collaboration is at the core of what we do; we love to work closely with our partners from a range of sectors, including many in the health industry 

We're located in Ōtautahi Christchurch and we’re looking for a Client Success Manager to join our tight-knit team. It’s tricky to write a job description that speaks 100% to everyone, so even if you’re not sure this role is for you - send in an application anyway and let us know which parts sound like you (or sound less like you).

So what’s the role?

We a looking for a client success manager who can take a lead on our implementation and support processes for our products as well as contribute to documentation of products. You will be collaborating and working closely with clients, product development teams, and project teams. We are looking for someone who is self-motivated, and has experience with client success in the areas of support and implementation.

Working with our other team you will:

• Facilitate communication between existing customers and key product teams ensuring successful releases of products, happy customers and ways forward for any ongoing queries
• Coordinate key tasks for the successful implementation of new releases
• Drive the processes behind release management and implementation of backend and frontend system
• Set up a support framework for triaging and handling incoming requests
• Provide initial support to clients and users for existing products and feature requests
• Ensure client concerns, ideas and opportunities are surfaced within project & product teams
• Offer support for technical documentation, sales, analysis, design and other team processes
• Additionally, there will also be opportunities to attend tech & health events/conferences and engage with our industry partners. 

Here’s how we would describe you! 

Applicants should have 4+ years' experience in account management, release management, implementation consultant or support type roles. All applicants should have excellent communication skills both verbal and written. Applicants should also be a motivated team player and willing to try new things.

It is desirable that you have:

• Knowledge of software project management and implementation
• Experience with releasing backend and mobile applications
• Experience with technical writing of user manuals or support documentation
• Skills related to analysis and requirements gathering

You will really stand out if you have experience with:

• Managing customer relationships
• Knowledge of change management and how to successfully guide customers through change introduced by software

And finally, to sweeten the deal…

• We have a fun, motivating and connected company culture
• There are flexible working opportunities (WFH etc.)
• You’ll get an annual professional development budget
• Co-working environment with regular social events
• Craft beer!