What we do
The MedicAlert Foundation New Zealand provides a comprehensive suite of digital health services, centred on supporting individuals with complex health needs through its robust Emergency Health Information Service. At the heart of their offerings is the Medical Alerting Clinical Management (MACM) platform, a secure, ISO 27001 and SOC 2-compliant system hosted on Microsoft Azure. This cutting-edge platform ensures seamless API integration with New Zealand’s Ministry of Health, Te Whatu Ora, and various Health IT vendor solutions. It is designed to deliver life-saving health information to first responders, healthcare professionals, and caregivers, promoting equitable health outcomes nationwide. Renowned for their globally recognised MedicAlert Medical IDs, the foundation pairs these identifiers with a 24/7 International Emergency Hotline Service. Their trademark-protected IDs ensure fast and reliable access to critical health information, even during power outages or natural disasters. With over 60 years of expertise, MedicAlert combines trusted legacy services with innovative digital solutions, catering to diverse market needs such as aged care, clinical support, and consumer health monitoring. Their focus on privacy and security compliance empowers individuals, healthcare providers, and organisations to access essential health information safely and efficiently.
Overview of our offering
- Medical alerting clinical management (MACM) platform: A secure, cloud-based solution enabling real-time access to critical health information, fully integrated with national health systems and compliant with ISO 27001 and SOC 2 standards.
- MedicAlert medical IDs: Trademark-protected identifiers with a unique ID number and 24/7 emergency hotline service, ensuring fast and reliable access to health information without reliance on digital infrastructure.
- Emergency first responder data endpoint service: Provides first responders and workplace first aiders with mobile-enabled access to life-saving health data, developed in collaboration with Te Whatu Ora.
- Custom portal and API development: Offers tailored solutions for healthcare organisations to integrate with existing clinical systems, enhancing efficiency and data sharing.
- Sector-wide integration: Supports a diverse range of markets, including aged care, community pharmacy, maternity services, and consumer health monitoring, ensuring seamless connectivity across healthcare providers.
- Focus on security and privacy: Adheres to stringent privacy standards and regulatory compliance, ensuring secure management and sharing of sensitive health data.
Target customer: Individuals with complex medical needs, aged care and disability providers, healthcare professionals, emergency responders, and organisations requiring secure, integrated health information systems.